Key Points
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Overview: VeloBet Casino, launched in 2023, is an online casino and sportsbook operated by Santeda International B.V., licensed by the Union of Comoros (previously reported as Curacao). It offers over 6,000 games, sports betting, and cryptocurrency support.
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Allegations and Concerns: Issues include account blocks without clear reasons, stringent verification processes, win limits, and lack of transparency in banking details. Some players report rapid losses and suspect unfair gameplay.
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Customer Feedback: Positive reviews praise game variety, fast withdrawals, and customer support, while negative feedback highlights account issues, restrictive terms, and perceived rigging.
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Risks: Financial risks include low withdrawal limits and win caps. Legal risks stem from operating without a UKGC license and potential regulatory issues. Reputational risks arise from mixed reviews and scam allegations.
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Associations: Owned by Santeda International B.V., linked to sister sites like Rolletto, MyStake, and GoldenBet, with partnerships with major game providers like Evolution and Pragmatic Play.
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Legal/Financial Concerns: No confirmed lawsuits or bankruptcy records, but complaints about withdrawal delays and account closures raise concerns.
Overview
VeloBet Casino, established in July 2023, is an online gambling platform combining a casino with a comprehensive sportsbook. Operated by Santeda International B.V., a company registered in Cyprus with operations in Curaçao, VeloBet holds a license from the Union of Comoros (license number ALSI-072403002-F17), though some sources previously cited a Curacao eGaming license, which is reportedly inactive due to technical issues. The platform offers over 6,000 games, including slots, table games, live dealer games, and mini-games, from providers like NetEnt, Play’n GO, Evolution Gaming, and Pragmatic Play. It also features sports betting on over 40 sports, including eSports and virtual sports, with competitive odds and live betting options. VeloBet supports multiple payment methods, including cryptocurrencies (Bitcoin, Ethereum, Litecoin) and traditional options (Visa, MasterCard, Skrill, Neteller), and promotes a user-friendly, mobile-optimized interface. The casino targets a global audience, offering multilingual support and generous bonuses, such as a 150% welcome bonus up to €500 and a 160% crypto bonus up to €1,000.
Allegations and Concerns
Several allegations and concerns have surfaced regarding VeloBet Casino, primarily from player complaints and online reviews:
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Account Blocks and Verification Issues: Players report accounts being blocked without clear explanations, with one user noting their account remained blocked for three weeks, preventing withdrawals. Others describe overly strict verification processes, such as demands for card photos for Apple Pay deposits, with uploaded statements rejected.
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Win Limits and Unfair Terms: VeloBet imposes a €200,000 maximum win limit per spin or bet and a 5x bonus cash-out limit, which some players and reviewers consider unfair. These restrictions can significantly limit potential winnings.
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Suspected Unfair Gameplay: Some players allege rapid losses, with one reporting losing £1,500 in under an hour, suspecting rigged games due to lack of wins or bonus triggers. Another described VeloBet as “corruption at its very finest,” claiming no wins aligned despite significant deposits.
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Lack of Transparency: The absence of a dedicated banking page and limited information in the FAQs section have been criticized. Players often need to contact support for payout details, indicating a lack of upfront transparency.
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Regulatory Concerns: VeloBet operates without a UK Gambling Commission (UKGC) license, making it a non-GamStop casino. This raises risks for UK players, as they lack recourse through UK regulatory bodies if issues arise.
Customer Feedback
Customer feedback on VeloBet is polarized, with both positive and negative sentiments expressed across platforms like Trustpilot, AskGamblers, and Casino Guru:
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Positive Feedback:
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Game Variety and Interface: “Amazing selection of games, fast payout, friendly staff and fantastic promotions. I have had nothing but a good experience from Velobet and would highly recommend it to anyone!”
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Fast Withdrawals: “The verification process was easy and basically instant. After reviewing my withdrawal request this morning I can see it has been successful.”
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Customer Support: “Great customer support, user-friendly website and app. Also great odds on sports betting and variety of slots and other casino games.”
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Negative Feedback:
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Verification and Withdrawal Issues: “Ridiculous verification process… they asked me to send card pictures of both sides, front and back! When I uploaded statements that clearly showed transactions, it was still not approved. Conclusion is – don’t put your money as you won’t get it back!!”
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Account Blocks: “My first impression wasn’t too good because Velobet blocked my account after added $1,000 in winnings to my initial deposit of $4,000. I really felt being scammed and was prepared to sue them.”
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Game Fairness Concerns: “Lost the £500 in about 40 mins at £2 per spin… It seems each time I learn of a new decent casino through CASINO GURU it’s corrupt as hell. Never ever bonuses, no 3 symbols ever aligning and wins tiny and few and far between.”Overall, positive reviews (approximately 4-star ratings on Trustpilot with over 500 reviews) highlight game variety and fast crypto withdrawals, while negative reviews focus on account issues, restrictive terms, and perceived unfair gameplay.
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Risk Considerations
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Financial Risks:
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Low Withdrawal Limits: Weekly (€7,500) and monthly (€15,000) withdrawal caps may frustrate high rollers or players with significant wins.
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Win Limits: The €200,000 per bet win cap and 5x bonus cash-out limit restrict potential earnings, posing risks for players expecting larger payouts.
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Non-Refundable Losses: Players report rapid losses with no recourse, particularly due to the lack of demo modes for testing games.
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Reputational Risks:
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Mixed Reviews: Negative feedback about account blocks and perceived rigging could damage VeloBet’s reputation, especially among UK players seeking non-GamStop options.
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Scam Allegations: Claims of being a “scam” or “rigged” on platforms like Casino Guru may deter potential users.
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Legal/Regulatory Risks:
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Non-UKGC License: Operating under a Comoros license rather than a UKGC license means UK players have limited legal protections.
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Potential Regulatory Scrutiny: The reported inactive Curacao license and lack of clarity on licensing status could attract regulatory attention.
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Operational Risks:
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Verification Delays: Stringent and inconsistent verification processes may delay or prevent withdrawals, leading to player dissatisfaction.
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Lack of Transparency: Missing banking information and unclear terms could lead to disputes or mistrust.
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Business Relations and Associations
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Ownership: VeloBet is owned by Santeda International B.V., a Cyprus-based company with operations in Curaçao. Santeda also operates sister sites Rolletto, MyStake, GoldenBet, and Cosmobet, all of which are non-GamStop casinos with similar offerings and reputations.
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Game Providers: VeloBet partners with over 75 reputable providers, including Evolution Gaming, Pragmatic Play, NetEnt, Play’n GO, and Red Tiger Gaming, ensuring a diverse and high-quality game library.
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Payment Providers: Supports secure payment operators like Visa, MasterCard, Skrill, Neteller, PayPal, AstroPay, Interac, and cryptocurrencies (Bitcoin, Ethereum, Litecoin, Ripple, Dash, Monero, Stellar).
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Location: Registered at Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao.No specific individuals (e.g., executives or founders) are named in the provided sources, limiting insight into key personnel.
Legal and Financial Concerns
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Lawsuits: No confirmed lawsuits are documented in the provided sources. However, one player mentioned considering legal action after an account block following a $1,000 win, though no formal case was reported.
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Unpaid Debts or Bankruptcy: No records of unpaid debts or bankruptcy filings were found for VeloBet or Santeda International B.V. The company appears financially stable based on its operational scale and partnerships.
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Withdrawal Complaints: Players report issues like unsupported currencies (e.g., Neteller withdrawals) and deductions (e.g., 20% fee for account closure with unspent deposits). Processing times vary, with crypto withdrawals often instant but bank transfers taking 3-5 days.
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Regulatory Status: The shift from a Curacao license to a Comoros license raises questions about regulatory oversight. The inactive Curacao license cited as a “technical issue” could indicate compliance challenges.
Risk Assessment Table
Risk Type |
Risk Factors |
Severity |
---|---|---|
Financial |
Low withdrawal limits (€7,500/week, €15,000/month), €200,000 win cap, 5x bonus cash-out limit, rapid loss complaints |
High |
Reputational |
Mixed reviews, scam allegations, negative feedback on account blocks and game fairness |
Moderate |
Legal/Regulatory |
Non-UKGC license, inactive Curacao license, limited recourse for UK players |
High |
Operational |
Stringent verification, lack of banking transparency, no demo modes |
Moderate |
Expert Opinion
VeloBet Casino presents a compelling option for players seeking a non-GamStop platform with extensive game and betting options, particularly for cryptocurrency users. Its strengths include a vast game library, reputable provider partnerships, and competitive bonuses. However, significant concerns temper its appeal. The non-UKGC license and unclear licensing status (Comoros vs. Curacao) pose legal risks, especially for UK players who lack regulatory protections. Financial restrictions, such as low withdrawal limits and win caps, may deter high-stakes players, while allegations of unfair gameplay and account issues raise red flags about transparency and trustworthiness.
Pros:
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Extensive game selection (6,000+ titles) and diverse sports betting markets.
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Strong cryptocurrency support with fast withdrawals.
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Partnerships with top-tier providers ensure quality gameplay.
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User-friendly, mobile-optimized platform with 24/7 support.
Cons:
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Non-UKGC license limits legal recourse for UK players.
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Win limits and low withdrawal caps restrict earnings potential.
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Complaints about account blocks and verification issues suggest operational flaws.
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Lack of transparency in banking and licensing details.
Cautionary Advice: Players should approach VeloBet with caution, particularly those in regulated markets like the UK. Verify licensing details directly with the Comoros authority, review terms carefully (especially win and bonus limits), and start with small deposits to test withdrawal processes. Non-GamStop casinos carry inherent risks, so consider alternatives with stronger regulatory oversight if prioritizing security.
Key Citations
- AskGamblers review on VeloBet Casino, player ratings, and complaints
- Trustpilot reviews with customer feedback on VeloBet
- Tribuna.com review detailing bonuses, games, and payment methods
- CasinoFrog review on VeloBet’s legitimacy and features
- Non-GamStop-Betting review on UK accessibility and risks
- AboutSlots review on bonuses and provider partnerships
- Legit.Casino review confirming Comoros license and limitations
- Casino Guru discussion with player complaints on gameplay fairness.
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View Threat AlertCommunity Reviews and Comments
Average Ratings
2.3
Based on 7 ratings
by: Rachel Adams
💼 The casino's association with other platforms like Rolletto and MyStake, along with mixed reviews, raises reputational concerns.
by: Quinn Young
🕳️ Some users suspect unfair gameplay, citing rapid losses and lack of wins or bonus triggers.
by: Paul Walker
🧠 VeloBet offers over 6,000 games and supports cryptocurrencies, but imposes win limits and lacks transparency in banking details.
by: Olivia Clark
Players have reported account blocks without clear reasons and stringent verification processes.
by: Nate Taylor
VeloBet Casino operates under a license from the Union of Comoros, raising questions about regulatory robustness.
by: Megan Scott
🕵️♂️ Concerns over fair gameplay.
by: Luke Morgan
⚠️ Licensing in less stringent jurisdictions.
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